Every smartphone comes with its fair share of problems causing inconvenience to the users. However, before setting out to the service center, every user must troubleshoot and try to solve the issues to save time, effort and money.
From various reports, it remains evident that owners of Samsung Galaxy S8 and S8 Plus are plagued by call drop issues quite frequently.
Prior to storming into a service center please ensure that the issue is because of your device and not your service provider. In such a case, please follow the below troubleshooting guide to check if you can resolve the problem.
If not do feel free to march to a service center and get it resolved.
Fix Call Drop issues on Samsung Galaxy S8
Follow the definitive guide given and let your problem solved.
Step1: Check Signal Strength
In order to understand whether the call drop issue on your device can be attributed to a
defect, you must first observe the signal strength on your phone. Most of the times depending on the weather and the area, your phone signal may fluctuate leading to call drops or frequent call disconnection.
Also Read: 10 Best Games for Samsung Galaxy S8 and S8+
In such a case, please have a word with your service provider. More than not this will resolve your issue.
Step2: Reboot your phone into Safe Mode and place a call
Now if your phone signal isn’t fluctuating and still you are facing a connectivity issue then it
is quite possible that some third party application on your phone must be a cause behind this.
So to check if your device is affected by any third party apps, you must reboot your device in Safe Mode and place a call.
Enabling Safe Mode on Samsung Galaxy S8/S8+:
- Turn off your device.
- Press and hold the power button until SAMSUNG logo appears.
- As soon as the SAMSUNG logo appears release Power key. Now immediately press and
hold the Volume down key.
- Keep holding the Volume down key until your phone finished booting up.
- Once the screen of your device turns, you can see in the bottom left corner written in a
placeholder, ‘Safe mode.’
Try placing a call now. If the problem persists, please follow the next step.
Step3: Wipe Cache partition of your device
Ideally, if your device doesn’t face any issues owing to any third party application, it
means that your cache partition is corrupt. Many times some settings or actions
performed by a user alters and corrupts the cache partition of your device. So in order to
restore your device’s original cache partition, you must wipe it clean.
Wipe Cache Partition of Samsung Galaxy S8/S8+:
- Turn off your device.
- Press and hold Volume Up key and the Bixby key at the same time. Now press and hold
the Power Key to boot into recovery mode.
- As soon as the Android logo appears to release all the keys. You will ‘Installing system
update’ on your screen for around 30-60 seconds.
- After nearly 30 seconds you will be booted in recovery mode and would be able to the
recovery menu options.
- Navigate to wipe cache partition option using the Volume Keys and once it is
highlighted press the power key to wiping your cache partition. On pressing the power
key, you will be prompted to proceed further. Using volume key navigate to Yes and
press power key again to confirm the action.
- Now, you will see ‘Erasing Cache’ in the bottom left corner of the screen.
- When the operation is completed, you will be able to select other recovery menu
actions. Navigate to reboot now to switch on your device.
If the issue still persists even after performing a wipe of the cache partition, you will need to bring the device to the service center.
Step4: Reset your phone
Soft Reset Samsung Galaxy S8/S8+:
- Navigate to Settings on your device.
- Go to the tab Cloud and Accounts.
- Tap on Backup and Restore Option.
- To enable backing up of your data, turn the slider beside Back up to ON.
- To restore already backed up data, turn the slider beside Restore ON.
- Once you have backed up your data, navigate to General Management under Settings.
- Press Reset and tap the Factory Reset option.
- To confirm it will ask for your pattern or fingerprint if you have set one up.
- Press continue and tap Delete All.
- The device will automatically power off and reboot. Now you can freshly setup your
device and restore the backed up data.
Hard Reset Samsung Galaxy S8/S8+:
- Switch off your device.
- Press and hold Volume Up key and the Bixby key at the same time to boot into the
recovery mode. Now press and hold the Power Key to boot until the Android logo
- When the Android logo appears to release all the keys. A message with ‘Installing system update’ will display on your screen for around 30-60 seconds.
- After nearly 30 seconds you will be able to the view recovery menu options.
- Select wipe data/factory reset option using the Volume Keys and once it is highlighted
press the power key to wipe all data off your device. Press the power key to perform a
factory reset. Use volume key navigates to Yes and press power key again.
- You will see ‘Formatting Data’ in the bottom left corner of the screen.
- Once it is done, select reboot now to restart your device.
While we are hopeful that any issue you face is resolved after performing all the above, there is no guarantee that it might the answer to your problem.
If none of the above troubleshooting options work for you then, it is time for you to go all the way down to the manufacturer service center and get the issue addressed professionally.